Cancellation Policy

Cancellation Policy

Should you need to cancel or rearrange your appointment please give us as much notice as possible, as last minute changes often result in a loss of earnings to the therapist. Therefore, changes (rescheduling or cancelling) made with 24 hours or less of your appointment will incur our late cancellation fee of £15. Rescheduling on-the-day will be charged £30. On-the-day cancellations or missed appointments will be charged the full treatment fee. If your reason for changing or cancelling the booking is due to exceptional or unforeseen circumstances (including developing symptoms of Covid-19) then we can waive any fees.

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